Privacy Policy

Your personal data and assets are our highest priority, and we are fully committed to safeguarding them.

TidexHub collects and retains data essential to your trading activity on this trading platform. Details of how this data is collected and stored are set out in the Privacy Policy below.

Our policy is underpinned by the following principles:

• To ensure complete transparency about how we collect and store your personal data:

Our aim is to ensure you understand how we collect and process the data we handle, so you can make informed decisions. We follow clear guidelines and processes for managing information on this official website. Our policy sets out the specific methods we use, giving you clear and concrete details about how your data is used. You remain in control.

We will always provide timely information when we determine you need to be informed. Transparency is key for us.

Our knowledgeable team is on hand to answer any questions you may have about our processes, including our obligations under the laws of United Kingdom. Please contact us at info@tidexhub.com.

• We do not use personal data for any purpose other than as set out in our Privacy Policy.

We may process personal data to ensure the smooth running of TidexHub services and to connect trader-members with third-party trading platforms. We also use it to maintain and enhance functions and services on our official website, to protect our rights, and to comply with regulatory and other legal obligations. Additionally, we process such data as needed to deliver administrative and other business functions related to the Services we provide to you, the client.

To better tailor our services to your preferences and needs, TidexHub processes personal data.

• To access the essential tools for protecting your personal data and safeguarding your rights:

You can contact us at any time to access your personal data. We can also update or delete it where appropriate. We can assist with requests to transfer your data to you or to a nominated third party. We provide these services to help you exercise your rights to privacy and control.

• Keep your personal data secure:

Our security systems employ bank‑grade measures. While no system can offer a 100% guarantee, we continually upgrade our systems and reinforce existing controls to provide the highest possible level of protection.

We maintain a detailed and comprehensive privacy policy, supported by the highest level of security systems.

1. The Scope?

This policy outlines our procedures for the collection, processing, and sharing of personal data.

The terms of this policy apply to all natural persons who are identifiable. This includes any natural person who can be, or has already been, identified through data entrusted to us, or through data we hold, access, or combine.

As defined in the Privacy Policy, data processing specifically refers to the storage, management, and organisation of personal data.

We do not collect, or seek to collect, any information about individuals under 18. We also do not permit anyone under 18 to use our platform for any purpose. If we become aware of a user, or any data, relating to a person under 18, we will delete that information immediately.

2. What personal data do we retain?

When you register with us, we collect the personal data needed to enable you to access our services. Where required, we may also request additional information to verify ownership of your account. To maintain and improve service quality, we collect and analyse data about your use of our platform’s services and our third-party partners’ services.

3. You are under no obligation to provide your personal data to the company.

You are under no obligation to provide your data; however, if you choose not to, we may be unable to deliver certain services and your access to our platform may be restricted.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect information that can personally identify you. However, we do collect details such as your specific account activity, the IP address used, and the date and time of access. For maintenance, security and support services, we retain system crash reports, browser information, and the type of device used to access your account. We also record the language set on your account.

In relation to personal data, we only collect and store the information you agree to share with us when you connect to a third party trading platform through us.

Personal data you have provided to third-party platforms may include your full name, address, telephone number and email address.

5. Why does the company need my personal data, and is it legal for them to collect it?

The company collects, stores and processes your personal information solely for the purposes set out in the Policy. All such uses and processing comply with the applicable laws of United Kingdom.

The company will only handle, process, or transmit your data in line with the applicable laws in United Kingdom. We rely on the following lawful bases:

• You agree that the company may store and process your personal data. By providing your data to us, you authorise its transfer to the relevant third-party trading platform, as appropriate. Your consent covers the processing of your personal data for one or more specified purposes.
• The company may need to store and process your personal data to improve its services, establish or defend legal claims, and pursue legitimate interests, among other purposes.
• Data processing is necessary to comply with legal obligations.

If you would like further information about the data processing the company is required to undertake, please contact us by email.

Below is a list of the specific purposes for which we may use your personal data, together with the relevant legal bases.

6. Sharing Personal Data with Third Parties

To store and process IP addresses, conduct user surveys and analytics, and provide other related services, the company may share anonymised personal data with third-party service providers.

At your request, we may share certain personal data you provide with third-party services. In such cases, the handling of your data is governed by the privacy policies of those companies. This may include one or more digital trading platforms.

To enhance the services we provide to clients and improve our services overall, the company may share personal information with its affiliates and partner companies.

Where required by law, or to protect the company’s rights and assets and those of its third-party partners, we may disclose data to the relevant legal or regulatory authorities.

In the event of a significant corporate transaction—such as the sale of the company, securing investment, or obtaining a loan—relevant data may be shared in a lawful and appropriate manner. The same applies in the case of any merger, restructuring, consolidation, or insolvency or bankruptcy, in accordance with the law.

7. Use of Cookies and Third-Party Services

For site analytics and in partnership with advertising partners, we may use cookies and similar technologies, in accordance with applicable law and standard industry practice.

Cookies are small text files stored on your device when you visit our official website. They help us collect information about your browsing behaviour and preferences, with the aim of personalising and enhancing your experience. Cookies allow us to remember your settings and tailor our services accordingly. We also use them for site analytics and to compile statistics that inform our strategic planning.

In general, this site uses two types of cookies: session cookies, which are stored only for the duration of your visit and are deleted when you close your browser; and persistent cookies, which remain in your browser after your session ends. Persistent cookies help the site recognise you when you return and make it easier for you to use the site.

Types of cookies:

Cookies may be used where necessary and only for their intended purposes:

Cookies are blocked or have been deleted

To delete or block cookies, please do so via your browser’s settings. Follow the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

If you block cookies, some operations and website features may not work as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to perform the operations described elsewhere in this policy. It may be kept for longer where required by applicable laws, regulatory requirements, or our internal company policies.

Your personal data will be shared, at your request and discretion, with third party trading platforms for 12 months. When that period ends, and with your consent, it will be shared for a further 12 months.

As part of our operations, we routinely review all personal data to determine whether it is still required.

9. Transfers of personal data to third countries or international organisations

Where required for service delivery and/or security, personal data may be transferred to third countries (countries other than your own) and to international organisations, using robust, verified security protocols. We apply data security measures to the highest possible standard to safeguard your information and ensure you retain access to legal rights and remedies in all cases.

All residents in the EEA (European Economic Area) are covered by data protection laws and safeguards.

• Data transfers are always carried out under EU legal jurisdiction and competence, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
• All data transfers between public bodies or authorities are undertaken in accordance with Article 46(2), under a legally binding and enforceable agreement.
• Data transfers are conducted in accordance with the European Commission’s Standard Contractual Clauses under Article 46(2)(c) of the GDPR. The Clauses are available on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

If you would like more information about the specific security measures the company uses to protect your personal data during third country transfers, please email your request to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is protected using stringent technical and organisational measures, aligned with industry best practice. These safeguards are designed to prevent unlawful or accidental destruction, loss, or alteration of that data.

Although we apply the highest standards and legally compliant procedures for data protection, it is not possible to guarantee in all circumstances that your personal data will remain entirely error-free. Accordingly, we cannot be held liable if personal data is disclosed or suffers incidental, intangible, or consequential damage. This includes situations beyond our control, such as disclosures caused by transmission errors, unauthorised third-party access, or similar events.

If we receive a legally enforceable request from regulators or other legal bodies, we may be required to disclose your personal data. Once disclosed under such legal obligation, we cannot control how those authorities handle, store, or protect your data.

Any information sent over the internet, including personal information, carries a risk of interception and cannot be guaranteed as completely secure. The Company cannot guarantee the security of data transmitted online.

11. Links to third-party websites

On this website, you may encounter links to third-party applications and websites. Please note that these parties are neither affiliated with nor controlled by the company, and our privacy policy does not apply to them. They set their own policies and procedures for the collection and processing of personal data, and we are not responsible for their practices. Use these links at your own discretion.

Always read a company’s privacy policy on its official website before sharing any personal data. Make sure their data collection, use, and processing practices align with your preferences and priorities. Any data you choose to share should be provided directly to the service provider.

12. Policy Amendments

We reserve the right to update or amend this policy at any time. We will notify you of any changes via the website and other appropriate channels. The updated privacy policy will be published on the website and will take effect immediately upon publication, unless stated otherwise.

13. Your rights in relation to your personal data

You retain full control and the final say over how all personal data is used. This includes verifying its accuracy, correcting any errors, and choosing to delete it or to restrict both the scope and nature of our processing.

This page contains information relevant to EEA residents:

Your personal data is protected under the rights set out herein. You may exercise these rights immediately by emailing the address below.

Accessing Your Rights

If the personal data you have provided is accurate, you may access it at any time. Any personal data we process is accessible to us and therefore verifiable.

You may request your personal data for verification at any time, and it will be provided in electronic format. If you request additional copies of your data that are being processed, beyond the one already supplied, a reasonable fee may be charged.

Rights granted by law and under the privacy policy must not infringe the rights of others. The company may refuse or restrict access to personal data where such access would compromise the rights and freedoms of other individuals.

Right to Rectification

Any errors in your personal data, whether by omission or inaccuracy, may be corrected by you or by the Company to ensure it is processed correctly.

Erasure Rights

You have the right to request the deletion of your personal data in the following circumstances. 1) If your data has been processed without your consent or otherwise unlawfully. 2) If you ask us to remove it and the Company has no legal obligation to retain it. 3) If you object to any further processing by us, even where lawful and based on our or a third party’s legitimate interests. 4) If we are required by law to delete your data.

The right to erasure may be overridden by legal obligations under EU law or the laws of any Member State. Similarly, it does not apply where the data is required for the exercise or defence of legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal data where you believe it is inaccurate.

If you request that the use of your personal data be restricted, we will delete it unless one of the following applies: 1) deletion is prohibited by law in the European Union or any Member State; 2) with your consent, where it is necessary to establish, exercise or defend legal claims; 3) where it is necessary to protect the rights of another natural person.

Your Right to Data Portability

You have the right to access and review any personal data you have provided if you have consented in any form to its collection and to processing carried out by automated means.

You may request the transfer of any or all of your personal data to another company or organisation, where technically feasible. This does not affect your right to have your data deleted. However, this right cannot be exercised if doing so would infringe the rights or freedoms of another individual.

Right to object to data processing

Without prejudice to the Company’s right to process data on the basis of our legitimate interests, or those of a third-party service provider, you have the right to object to such processing and request that it be stopped. This right does not apply where there is a compelling legal reason to continue, including for the establishment, exercise or defence of legal claims. In such cases, we may continue to process your personal data.

You may object at any time to the processing of your personal data for direct marketing purposes.

Your Right to Withdraw or Refuse Consent

You may withdraw your consent to our processing of your personal data at any time, with immediate effect where possible. This will not affect any processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been infringed in relation to the processing of your personal data, each European Union Member State has a designated regulatory and supervisory authority. You may lodge a complaint with the relevant authority at your discretion.

Section 13 sets out the circumstances in which your personal data rights may be limited under European Union law or the laws of its Member States.

On receiving your request concerning your personal data and its processing, we will provide you with access to the information you have requested, as set out in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you of the revised deadline within one month of receiving your request.

We will send you the requested information electronically free of charge, unless doing so would contravene the law or the provisions of Section 13. We reserve the right to charge a reasonable fee or refuse a request if it is considered unfounded, excessive, or repetitive.

We may require additional proof of identity if there is reasonable doubt about the individual submitting a personal data request, to protect data and maintain security.